ORDERING

NEW ACCOUNTS: New wholesale accounts are required to submit an application prior to approval. Retailers must disclose valid business names, contact information, and domain addresses for any and all websites on which Florida Candle Co. products are sold. We require a valid re-seller permit # for US accounts in order to mark a wholesale account as tax exempt. FLORIDA CANDLE CO. RESERVES THE RIGHT TO REFUSE SERVICE AT ANY TIME, FOR ANY REASON.

  • MINIMUM ORDER: There is no minimum order amount. 
  • CASE PACKS: All product types must be ordered in the case packs offered for each product type. 
  • INVENTORY + LEAD TIMES: Orders over 100+ units may be made to order and require a longer lead time; please contact us at wholesale@floridacandleco.com for information about availability. Full payment or a percentage down payment on the order total may be required in order to begin production. Please note that we are unable to hold inventory for any order until full payment is received as orders are placed on a first come, first serve basis. 

AMAZON & MAP PRICING

WE DO NOT AUTHORIZE RE-SELLING THROUGH ONLINE MARKETPLACES (EX: AMAZON, ETSY, EBAY, ETC.). FAILURE TO ABIDE BY THIS PROHIBITION WILL RESULT IN SUSPENSION TO YOUR ACCOUNT. 

  • Sales on Amazon.com, Ebay.com, and/or similar third-party sites are not allowed without prior explicit permission from Florida Candle Co. Retailers selling on sites without prior approval may have their account suspended. 
  • Florida Candle Co. reserves the right to limit the number of approved retailers selling on Amazon and/or similar third-party sites. 
  • If a retailer operates under, sells as, or Does Business As any name other than the one which the account was registered and/or shipped to, this name must be on file with Florida Candle Co. Florida Candle Co. reserves the right to suspend the wholesale relationship should they find a retailer is selling their distributed products under a secondary, unregistered name. 
  • Approved sellers who have intentional or repeated failure to abide by the MAP policy on Amazon and/or similar sites will result in suspension of the wholesale account as well as loss of approval to sell on those sites. It is Florida Candle Co.’s sole discretion whether or not to provide prior notice or issue warnings before discontinuing the wholesale relationship and/or approval to continue selling on Amazon and/or similar sites. 
  • Florida Candle Co. does not allow any account or retailer to distribute our products to other businesses without prior consent. 
  • Florida Candle Co. reserves the right not to sell to any reseller found to be in violation of this policy and/or the wholesale terms and conditions. However, Florida Candle Co. will not be held responsible for enforcement of this policy or lack thereof. Florida Candle Co. will act accordingly when deemed necessary and to the fullest extent of the law. 

PRICING

MSRP: Products purchased from Florida Candle Co. shall only be sold at the manufacturer’s suggested retail price (MSRP) listed on www.floridacandle.com. Failure to abide by these guidelines may result in suspension of your account. 

  • WHOLESALE PRICING: All prices are listed in US dollars. Authorized retailers will receive at least 50% off of the MSRP which varies by product. Prices are subject to change without notice.

SHIPPING

  • SHIPPING: All US states are shipped via UPS Ground or UPS Standard unless stated otherwise. The receiver is responsible for all merchandise shipping and handling costs and expenses, which may include customs clearance, import fees, and local taxes. Florida Candle Co. is not responsible for any lost or stolen packages once delivered. 
  • CHANGES TO ORDERS: Any changes or cancellation to orders must be emailed to wholesale@floridacandleco.com at least 72 hours prior to shipping. Any changes or cancellations to orders are subject to a 10% re-packing/stocking charge. If an order has already been packed up or shipped, we will not be able to accept any changes to the order.
  • RETURNS & EXCHANGES: Florida Candle Co. does not accept returns or exchanges on products purchased at wholesale cost. We only accept returns in the case of defective merchandise. If you have any issues with a scent/product that is not selling, please contact our team. 
  • DAMAGES/DEFECTS/ERRORS: Please inspect all shipments immediately upon delivery. In the case of damaged/defective merchandise or shipping errors, you must contact Florida Candle Co. within 5 business days of receiving the merchandise. All damaged merchandise will be replaced or credited upon notice within 5 business days. Shipping errors will be corrected within 5 business days of receiving notice of the error. Florida Candle Co. requests proof of damaged merchandise to honor replacements or a credit and a batch number may be required. 
  • BACKORDERS: In the event that a product is oversold or out of stock, Florida Candle Co. may backorder this item and ship at a later date or issue a refund. We reserve the right to cancel or backorder items at any time. 

PAYMENT

  • STANDARD PAYMENT: Accepted methods of payment include credit card. Payment is due in full upon order placement. We do not accept Paypal, no exceptions.
  • REFUNDS: Florida Candle Co. does not accept return to vendor refunds.

EXCLUSIVITY

  • Florida Candle Co. does not offer exclusivity to any account for any reason. We find that our boutiques tend to have a high sell through rate regardless of surrounding stores nearby and we carry such a wide range of skus that do not tend to overlap. 

LABELING

  • All products must be sold in its original packaging. Any alteration and/or obstruction of product labels or branding material is strictly prohibited. 
  • Florida Candle Co. does not allow any tampering of product by melting and/or repackaging it. Any reseller that is found to have created unauthorized samples, testers, or products under the Florida Candle Co. name and trademark will be found in violation and we reserve the right to take legal course if deemed necessary. 

100% CUSTOMER SATISFACTION IS OUR GOAL; PLEASE FEEL FREE TO EMAIL OUR TEAM AT WHOLESALE@FLORIDACANDLECO.COM IF YOU FEEL ANYTHING IS NOT UP TO PAR.

FOR QUESTIONS REGARDING THE ABOVE TERMS, PLEASE CONTACT US AT WHOLESALE@FLORIDACANDLECO.COM. FLORIDA CANDLE CO. RESERVES THE RIGHT TO REFUSE SERVICE AT ANY TIME, FOR ANY REASON. WE RESERVE THE RIGHT TO MAKE ANY MODIFICATIONS TO THESE TERMS AT ANY TIME. BY AGREEING TO THESE TERMS, YOU ARE ACKNOWLEDGING THAT CONTINUED ACCESS TO OUR SERVICES MEAN THAT YOU AGREE TO ANY CHANGES. THESE TERMS WERE LAST UPDATED AUGUST 30TH, 2021.